- Fresh n Organic by Hinduja Agro Customer Agreement, This Agreement (the “Agreement”) is a legal agreement between you and Fresh n Organic by Hinduja Agro (sole owner of its brand “HindujaAgro.com”) that states the terms and conditions under which you may receive the Fresh n Organic by Hinduja Agro Service and use the Fresh n Organic by Hinduja Agro Web site (” HindujaAgro.com “).
You agree to these terms & conditions when using the Fresh n Organic by Hinduja Agro Service or HindujaAgro.com. Fresh n Organic by Hinduja Agro Service : The Fresh n Organic by Hinduja Agro Service is a transaction, information and communication service available to authorized users (“customers”) who access HindujaAgro.com . HindujaAgro.com currently provides an online Fruits & Vegetables shopping and delivery service, and may in the future provide additional shopping and related services. HindujaAgro.com ‘s employees, agents or designers will purchase/ shop/ pack and deliver product orders placed with the HindujaAgro.com Service. Prices of products sold online may differ from those in retail stores. Delivery will be made to the delivery address that you specify when you confirm your order. Prices for products you place in your cart will be guaranteed for the transaction. Payment for groceries and associated shopping and delivery fees is due at the time of delivery. You are responsible for ensuring that someone is present at the delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive and pay for the order. If HindujaAgro.com cannot deliver your order, or must make an additional delivery because no one is at the delivery address to receive and pay for the order at the specified time, or wrong address / details given to us by you, will be assessed an additional fee. If you are not satisfied for any reason with an item purchased through the HindujaAgro.com Service, you may call customer service at the time of receiving your order. HindujaAgro.com ‘s liability for missing a delivery is limited to delivery at a later agreed time at no additional charge. It is important to mention here that Hinduja Agro is only a Service Provider and does not manufacture any products.
- Pricing : All the products listed on HindujaAgro.com will be sold at MRP unless otherwise specified. The prices mentioned at the time applicable prices at the time of placing an order. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food do change on a daily basis which would be updated almost immediately on the portal.
- Cancellation Policy : As a policy, we do not cancel any order; customer can cancel their orders placed on the portal. However, if the address given is not in our delivery list of areas as specified or due to any other unforeseen circumstances, we may cancel the order. Please note: If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them. Products will be delivered subject to availability in the stock.
- Return & Refunds : We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and make the necessary adjustments to your order value.
- Product Images on HindujaAgro.com : Product Images are for representation purpose only and may differ from the actual product in size, colour etc.
- Packing is included in rates.
- NOTE: Total Payable Amount may vary depending upon the ACTUAL WEIGHT of the Product(s) ordered by the customer. Our Online system may send email with amount calculated as per general weight system (e.g. 250g, 500g, 1Kg etc.) of the products but the actual amount will be calculated on the basis of actual weight of product only and Physical Invoice will have all the actual calculation an actual payable amount.
- Orders placed till 11.59 PM (Indian Standard Time), will be delivered on our next working day of order date and the price of the ordered items will change as per the next day’s price.
- Minimum Order Amount for Delivery is ₹300. If you cancel any item(s) at the time of delivery and the order value becomes less than ₹300, then all the items will be returned.
- All products/items weight includes packing.
- Fresh n Organic by Hinduja Agro (and HindujaAgro.com) are just the service provider of the products/services offered by us. We are not the producers of the mentioned products in our website.
- Home Delivery for orders shall start from 10am on our Working Days.
- Weight of the products is inclusive of packaging.
- Cleaning of any items/products will be done only after measuring the weight.
- Dispute Resolution: Jurisdiction: You specifically consent to submit any dispute arising out of these terms and conditions/User agreement to the jurisdiction of courts of Delhi, India.
- IMPORTANT ANNOUNCEMENT: Due to printing mistake, some info is missing for box of our products: Jawa Banana, Pomegranate, Watermelon, Ginger. MISSING INFO: Box Weight: 220gm approx, Box Charges: ₹15 extra, PURE VEG Product.
