Refund, Returns, Cancellation, Shipping Policy

  1. Cancellation Policy : As a policy, we do not cancel any order; customer can cancel their orders placed on the portal. However, if the address given is not in our delivery list of areas as specified or due to any other unforeseen circumstances, we may cancel the order. Please note: If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them. Products will be delivered subject to availability in the stock.
  2. Return & Refunds : We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and make the necessary adjustments to your order value.
  3. Product Images on HindujaAgro.com : Product Images are for representation purpose only and may differ from the actual product in size, colour etc.
  4. Packing is included in rates.
  5. NOTE: Total Payable Amount may vary depending upon the ACTUAL WEIGHT of the Product(s) ordered by the customer. Our Online system may send email with amount calculated as per general weight system (e.g. 250g, 500g, 1Kg etc.) of the products but the actual amount will be calculated on the basis of actual weight of product only and Physical Invoice will have all the actual calculation an actual payable amount.
  6. Orders placed after 3 PM (Indian Standard Time), will be delivered on our next working day of order date and the price of the ordered items will change as per the next day’s price.
  7. Minimum Order Amount for Delivery is ₹300. If you cancel any item(s) at the time of delivery and the order value becomes less than ₹300, then all the items will be returned.
  8. All products/items weight includes packing.
  9. Fresh n Organic by Hinduja Agro are just the service provider of the products/services offered by us. We are not the producers of the mentioned products in our website.
  10. Home Delivery for orders shall start from 10am on our Working Days.
  11. Jurisdiction: You specifically consent to submit any dispute arising out of these terms and conditions/User agreement to the jurisdiction of courts of Delhi, India.
  12. Weight of the products is inclusive of packaging.
  13. Cleaning of any items/products will be done only after measuring the weight.
  14. IMPORTANT ANNOUNCEMENT: Due to printing mistake, some info is missing for box of our products: Jawa Banana, Pomegranate, Watermelon, Ginger. MISSING INFO: Box Weight: 220gm approx, Box Charges: ₹15 extra, PURE VEG Product.

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